Cause:
Remote is not properly paired with fan
Correction:
Follow pairing procedure in the instruction manual.
For Aviator, Concorde II, Hercules – While holding the set button on the back of the remote, switch power on to the fan via wall switch and continue to hold the set button for at least 5 seconds.
For Concorde, Galaxy II, Tempest DC, Tempo DC – While holding the Fan On/Off button on the remote, switch power on to the fan via wall switch and continue to hold the Fan On/Off button for at least 5 seconds.