Device panel of Alexa App shows "Device is unresponsive".

This indicates the current device status stored on the service end is offline. It is recommended that you
switch your mobile network to cellular data
, and go to device app (not Alexa App) to check device status. If the device is still offline, please check by
the following steps:

https://fchelp.cloud.alipay.com/helpDetail.htm?tntInstId=Dss_sP5T&helpId=89434595&helpCode=SCE_00000163