Our products need to be connected to a network that is 2.4GHz, it cannot be connected to 5GHz networks.
5GHz is not the same as 5G though, if you have a 5G modem our products should still work so long as there is a 2.4GHz network (there is usually a 2.4GHz and 5GHz network available for modems).
Please contact us if you have any questions.